- Africa
Privacy Policy
At Visual Africa Travel, your privacy matters to us. We are committed to protecting your personal information and ensuring it is handled responsibly, securely, and transparently. When you book a safari, holiday, or travel service with us, you trust us with your details, and we treat that responsibility with the highest level of care.
For any questions about this policy, you may contact us at hello@visualafricatravel.com.
1. Personal Information We Collect
We may collect personal information that helps us identify you, communicate with you, and arrange your travel services. This includes your name, contact information, passport details, travel preferences, health or dietary notes, emergency contacts, and payment information. All payment details are processed securely.
2. How We Collect Your Information
Your information may be collected when you contact us through email, phone, WhatsApp, or our website, when you request a quote or make a booking; when a travel agent or another person provides information on your behalf, or when you interact with us on social media or through digital platforms.
3. How Your Information Is Used
The information you provide is used solely to deliver and manage your travel experience. This includes preparing and confirming your itinerary, booking accommodations, flights, and activities, coordinating transfers, processing invoices and payments, ensuring your safety and comfort, and offering support before, during, and after your trip. We do not use your data for any purpose unrelated to your booking.
4. Sharing of Information
To arrange your safari or holiday, we may share relevant details with trusted partners such as lodges, camps, airlines, guides, activity operators, and medical or emergency service providers. Only information required to deliver the booked services is shared, such as names, passport details, contact numbers, insurance information, or specific health notes. Visual Africa Travel never shares personal information for advertising, marketing, or financial gain.
5. Third-Party Partners
We work only with reputable service providers who follow strict confidentiality and data-protection practices. They receive only the information necessary to fulfil their part of your itinerary and are not allowed to use your data for any other purpose.
6. Marketing and Communication
We may send you travel updates, offers, or inspirational stories if you have chosen to receive them, and you may unsubscribe at any time. Testimonials or reviews shared voluntarily may be used for marketing purposes, but only with the name you choose to provide.
7. How We Protect Your Information
We take your data security seriously. Our systems use SSL encryption, secure storage methods, restricted staff access, and regular security checks. Payment information is handled securely and is not stored longer than required to process your booking.Our safari vehicles are well maintained, but delays may occur due to road conditions, weather, or unforeseen issues. Only trained and authorized guides may drive our vehicles. Their decisions on safety and routes must be followed.
8. Your Rights
You have full rights over the information we hold about you. You may request a copy of your data, update it, or ask for it to be deleted provided no legal obligation requires us to keep it. You may also ask how your data is being used at any time.
9. Photography and Media
During your safari, photographs or videos may be taken for general memories or promotional purposes. Visual Africa Travel will always seek your permission before using any image that clearly identifies you.
10. Job Applications
If you apply for employment with Visual Africa Travel, your information will be used only for recruitment purposes and securely stored if your application is successful.
11. Data Retention
We retain your personal information only for as long as necessary to provide your travel services and meet legal or financial requirements. Once the information is no longer required, it is securely deleted from our systems.
12. Our Commitment to You
Visual Africa Travel will never sell, rent, or misuse your personal information. We are committed to handling your data with honesty, respect, and confidentiality at every stage of your journey with us.We do not control aircraft type, seating allocation, or flight changes made by airlines.